No, I will not fix your computer

I abandoned all of my seemingly witty shirts a while ago, but I’m starting to
think I need to pick this one up. At the very least, the mug
perhaps. It’s not because I don’t want to help people, hell my tech career
started in support. It’s because the problems that people tend to bring to me
are quite obscure and generally involved platforms and software that I’m either
not familiar with or have never even heard of ever.

For some reason there’s this idea that non-tech people get in their head that
their tech friends know everything there is about everything technology
related. Oh and because the problem they are bringing you is related to your
industry, you should thank them for the opportunity to “do what you love”. Oh
yeah, and you get to do it in your downtime and for free!

Yes, as I matter of fact I love technology. I really enjoy web development and
building scalable systems. What I don’t love is Windows, so I can’t help you
there. I also probably don’t have any working knowledge with the niche
software that you use at your job. That is, unless I built it 😉 Oh and no, I
don’t think it’s a good idea for you and me to go into business together with
your idea that you haven’t thought through yet. Don’t get me started being
asked about VCRs. Yes, VCRs.

My own snarkiness aside, the bigger problem here for me is that no one ever
seems to value the time or expertise they are requesting. Geek Squad isn’t free
and me and your other tech friends are probably significantly more experienced
than them. Our time is valuable. Think about that the next time you’re asking
for a favor that could realistically end up eating up a few hours of your
buddy’s life. Offer to buy them a coffee or a round at the pub. Don’t just make
the offer, follow through with it too!


Josh Sherman - The Man, The Myth, The Avatar

About Josh

Husband. Father. Pug dad. Musician. Founder of Holiday API, Head of Engineering and Emoji Specialist at Mailshake, and author of the best damn Lorem Ipsum Library for PHP.

If you found this article helpful, please consider buying me a coffee.